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Managed VAS Service
Under VAS Managed Services portfolio TeleDNA offers end to end professional managed (O&M) services of all the VAS elements in the operator’s network. The vast experience of TeleDNA in designing, developing, installing, customizing and managing the wide range of VAS elements brings in tremendous value proposition to the operators.
TeleDNA’s ISO/CMM complied processes ensure that the operator’s network is well managed in terms of day-to-day maintenance, upgrades, statistics & MIS reports reconciliation, business intelligence reports, system uptimes, customizations, creation of technological road maps etc. as per the agreed SLAs & KPIs. The rich experienced work force of TeleDNA combined with advance CRM tool allows 24x7 support with regular updates to the operator’s O&M heads to have a complete view of the network along with any expansion requirements. TeleDNA’s Managed Services Promises Objective Based and Committed Enhancements in the revenues.
Distinct Advantages to Mobile Operator
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Substantial improvement is cash flow
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Improvement in ARPU
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Response time in handling dynamics of technology advancements is fast
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Service quality brings in customer satisfaction
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Operator have more time in focusing customers and marketing strategy
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Flexible and scalable business models
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Multi-level support centers
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Dedicated and Experienced resources.
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